Refund policy
Refund Policy
Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.
How to start a return or cancellation: Visit your account at https://shopify.com/85676130529/account to open your order and submit a return or cancellation request.
Return window: You must notify us of your decision to withdraw within 14 days of delivery. Once notified, you have a further 14 days to send the items back to us.
Refunds: Once we receive your returned items, we will process your refund within 14 days. We will refund the original price of the items plus the standard outbound shipping cost. We will not refund any additional delivery charges if you chose an express or premium shipping option.
Return shipping: You are responsible for the cost of return shipping unless otherwise stated.
Exemptions: The right of withdrawal does not apply to sealed goods that are not suitable for return due to health or hygiene reasons if unsealed after delivery, or to custom or personalized items.
Here's a separate Refund Policy for non-EU customers:
Refund & Return Policy (Non-EU Customers)
Last updated: September 2026
1. Eligibility We accept return requests within 14 days of delivery. Items must be unused, unworn, in original condition, and in original packaging with all tags attached.
2. How to Start a Return Email us at support@gridirontac.com with:
- Your order number
- Reason for return
- Photos of the item (if damaged or incorrect)
We will respond within 2 business days with return instructions. Do not send items back without prior authorization.
3. Non-Returnable Items We do not accept returns on:
- Used, worn, or washed items
- Items returned without prior authorization
- Items returned after the 14-day window
4. Refunds Once we receive and inspect your return, you will be notified within 3 business days. Approved refunds are issued to your original payment method within 7 business days. Processing times may vary by bank.
5. Damaged or Incorrect Items If your order arrived damaged or you received the wrong item, contact us within 48 hours of delivery with photos. We will send a replacement or issue a full refund at no cost to you.
6. Exchanges We do not offer direct exchanges. Return the item and place a new order separately.
7. Return Shipping Customers are responsible for return shipping costs unless the item was damaged or incorrect. We recommend using a tracked shipping method as we are not responsible for lost returns.
8. Late or Missing Refunds If you haven't received your refund after 7 business days, check with your bank first. If the issue persists, contact us at support@gridirontac.com.